Terms

The service

EarlyHello identifies newly opened businesses in your service area from public records, prints a postcard you have approved, and mails it to those businesses on your behalf. You may instead, or as well, choose to mail people who recently bought a home in your service area: we buy those addresses from a licensed property-data provider, only after you have approved a card, only inside your service area and only as many as your monthly card limit leaves room for, and use them only to mail your approved card. You never receive a household's name or address. You are the sender of every card. We are the print and mail service. Our service area is the 50 states and Washington, DC; U.S. territories, such as Puerto Rico and Guam, are outside it. By creating an account or using EarlyHello you agree to these Terms; you agree to them again, and we record that you did, when you add a payment method.

Your plan

There are two plans, and you pick one when you sign up. Postcards is for a business that has a website: $59.99 a month. Postcards + Website is for a business that wants us to build one: $79.99 a month, which is the $59.99 platform fee plus $20 for website hosting, and $299.99 once for the website. On both plans, cards are $1.99 each as they are mailed, and the first 10 cards mailed for a new account are free. The same prices are on the pricing page.

Billing

You do not add a payment card when you create your account. We ask for it when you choose "Approve and start mailing" on your card. Before a payment card is on file, you can make one free AI design of your card. Your first month is charged before anything prints, apart from a copy of your card you order for yourself (see Your card); from then the platform fee is billed monthly and cards are billed as they are mailed. Cards to new homeowners are billed like any card. You may pause or cancel at any time from your dashboard: pausing stops the mail and the platform fee until you resume, and cancelling ends the plan at the end of the period you have paid for. Cards already mailed are not refundable. A card returned as undeliverable is credited on your next invoice.

You may instead pay $599.88 once for twelve months of the platform fee. That payment is credited to your account and each monthly platform fee is drawn from it; cards (billed as they mail) and any website hosting are still billed and are drawn from the same credit while it lasts. When you refer a business that does not compete with you and it starts a paid plan, one month's platform fee ($59.99) is credited to your account and one to theirs. A business already introduced by one of our sales representatives does not earn a referral credit for either side. Account credit is used against future invoices and is not paid out in cash.

Your website on Postcards + Website

On Postcards + Website we build a website for your business on a web address you pick, and host it. A website partner builds and hosts the site for us, and we give it the details it needs to do that: your business name, logo, photographs, colors, offers, contact details, tracking number and the web address you picked. The $299.99 website fee is charged once, with your first month, and is not refundable once charged. We register your web address after the website fee is paid. The web address is yours to keep: ask us and we transfer it to you. Website hosting of $20 a month is billed with the platform fee while your plan is active. While your plan is paused, your website stays up and hosting is not billed. When your plan ends, hosting ends and the website closes at the end of the period you have paid for.

Your card

You are responsible for the content of your card: your offer, your claims, your photos, and your contact details. Nothing mails until you approve the design, and any change requires a new approval. Before you approve it you can have one copy of your card mailed to your own business address, to hold it in your hand: $1.99, charged to your payment card when it prints, and not one of your free cards. Every card carries a QR code. On Postcards it opens your own website, the address you give us; on Postcards + Website it opens the website we build for you. Each visit is counted on the way there; we do not host a page for your card. Cards mail only once the QR code has a website to open. You choose the number printed on your card: our tracking number, which rings your phone and counts every call and text, or your own number, where calls reach you directly and are not tracked or reported. You can change it in Settings. Photos of people must be people you have permission to use. We will not print content that is misleading, unlawful, or that presents a stock image as your own business.

Your logo, photographs and business details

To do the work you are asking for, you give EarlyHello the right to use the logo, photographs, business name and business details you provide: to design your card, to show you previews and proofs, to print and mail it, to build the website your card's QR code opens on Postcards + Website, and to report results to you. You confirm that you hold the rights to everything you upload. We may show a card we made for you as an example of our work; write to hello@earlyhello.com and we will not. We do not sell your information, and we do not share it except with the printer and the carriers who physically produce and deliver your mail and, on Postcards + Website, the website partner that builds and hosts your site.

The photographs we supply

When you have not added a photograph of your own, your card carries one we supply. People in those photographs are stock figures in generic scenes of your trade: never a real, named or identifiable person, and never presented as your staff, your premises or your result. Your own photograph, once added, replaces ours and is used for your card alone.

How we contact you

By creating an account you agree that EarlyHello may contact you by email, by text message and by phone about your account, your matches, your cards and your results, and about our services, including by automated messages to the number you give us. Message and data rates may apply. Reply STOP to any text to stop texts, use the unsubscribe link in any email to stop marketing email, or write to hello@earlyhello.com; messages about your account and your billing continue while you have an account.

Results

We do not guarantee that any recipient will contact you or become a customer. Direct mail response varies by category, offer, and timing.